Complaint Policy

Noctadigital LP values our users and is committed to resolving concerns fairly and efficiently. This Complaint Policy explains how to submit complaints related to your experience on Axxx.ai.

Axxx.ai and all related websites, platforms, products, and services (collectively, the "Services") are covered by this policy.

1. Customer Support

Our support team assists users with questions, issues, and complaints. All inquiries are handled professionally, confidentially, and impartially. We aim to resolve concerns as quickly and effectively as possible.

2. How to Submit a Complaint

You may file a complaint by emailing support@axxx.ai or using the "Contact Us" section within the Services.

3. Information to Include

To help us investigate your complaint, please provide:

a) Your full name and email address;

b) A clear description of the issue, including date and time if relevant;

c) Supporting documentation or screenshots, if available.

4. Acknowledgment of Complaint

Upon receiving a complaint, our support team will acknowledge receipt within 72 hours via email.

5. Investigation and Resolution

We conduct a thorough investigation into each complaint to understand the nature of the issue, and may contact you for additional information. If illegal or unconsented content is reported, it is removed within 24 hours of being reported and verified. All other complaints are handled in a fair and consistent manner, with the aim of resolving them to the complainant's satisfaction whenever possible within 5 days. You will be kept informed of the progress and expected resolution timeline.

6. Feedback and Follow-Up

Once your complaint has been addressed, you will receive feedback on the outcome of the investigation and any actions taken. We may also ask for your feedback on the resolution process so we can continuously improve our Services.

7. Escalation

If you are dissatisfied with the outcome, you may request escalation within a reasonable timeframe, explaining why you disagree with the initial decision. Your case will be reviewed by staff not involved in the original resolution, and you will be notified of the result within a reasonable period.